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Policies

In order to provide the best service possible, studio policies have been established.

Clients acknowledge and accept policies by/when booking appointments...

Questions? Please email..

 

1. Please try to arrive 15 minutes prior to your appointment time. This helps to ensure your ability to slow down and relax before your session. If we are in massage when you arrive,  just have a seat and we will be with you shortly... If the door is locked, massage is in session and we will open it as soon as we can. 

2. Cancellations: Please give 24 hour notice prior to appointment changes/ cancellations. Same day cancellations  are subject to 50% charge of missed appointment plus 20% gratuity on the full price.

3. No Call No Shows: Please let us know if you cannot make your appointment. Failure to do so can result in the following:

  • If credit card is on file, 100% of service missed will be charged along with  20% gratuity.
  • If no credit card on file, 100% of missed appointment will be applied to next appointment along with 20% gratuity. ( Next appointment billed for 2 appointments) This must be paid before any further services will be provided. 

4. Availability: Hours are posted on website; However, if appointments are desired outside of the set appointments times, please send an email to contact@TheCloudMassageStudio.com. It MAY be possible to schedule an appointment outside the posted available appointment times. Outbound calls may also be possible starting at $100 an hour. 

5. Contraindications:

Total Contraindications
When you have any of these conditions, please do not book a massage:

  • Fever
  • Contagious diseases, including any cold or flu, no matter how mild it may seem
  • Under the influence of drugs or alcohol-including prescription pain medication
  • Recent operations or acute injuries
  • Neuritis 
  • Skin diseases
  • Severe unstable hypertension/ diabetes
  • Recent surgery

Local Contraindications
The therapist can massage but not over any areas affected by:

  • Varicose veins
  • Undiagnosed lumps or bumps
  • Open sores/ wounds
  • Bruising
  • Cuts
  • Abrasions
  • Sunburn
  • Undiagnosed pain
  • Inflammation
  • Recent burns

Massage therapy does not constitute medical treatment and is not a substitute for a medical examination or diagnosis. If you are dealing with a serious health condition check with your health care provider before seeking massage therapy and make sure you inform your massage practitioner of any health conditions that may affect the work.

6. Pregnancy:

In order to protect your health, no massage will be given to pregnant clients who are LESS than 36 weeks pregnant. Please advise if you are expecting when booking your appointment. Failure to do so will result in cancellation of your appointment and rescheduling for a later date PAST 36 weeks of pregnancy. 

7. Gift cards/ Pre- paid appointments: All gift cards from The Cloud Massage Studio, as well as any prepaid appointments are valid for 60 days from date of purchase, unless otherwise indicated. Spa Wish and Spa Finder are subject to terms and policies of Spa Wish and Spa Finder. 

*** HSA/FSA Accounts MAY be accepted here..please email for more information...***